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Information Security Policy

This policy reflects the commitment of Gecko Solutions to ensure the availability, integrity and confidentiality of information through the establishment, implementation, maintenance and continuous improvement of the Information Security Management System (ISMS), in accordance with the requirements of the standard ISO/IEC 27001:2022.

Gecko Solutions is dedicated to protecting the information of its users, partners and employees through the following principles:

  • Implementing comprehensive information protection measures including physical, technical, and administrative controls based on Annex A of ISO/IEC 27001:2022
  • Ensuring business continuity and minimizing the impact of security incidents through timely detection, response, and recovery processes
  • Controlling risks by systematically identifying, assessing, and treating threats and vulnerabilities with appropriate protection measures
  • Embedding security requirements into the design, development, and deployment of software solutions and infrastructure systems (security-by-design)
  • Educating and raising awareness among employees about the importance of information security and their roles and responsibilities in safeguarding information assets
  • Complying with all applicable legal, regulatory, and contractual obligations related to information security and data privacy
  • Promoting continuous improvement of the ISMS by monitoring performance, conducting internal audits, and performing regular management reviews
  • Facilitating open communication and cooperation with all relevant internal and external stakeholders

The responsibility for implementing and maintaining this policy lies with all employees, contractors, and partners of Gecko Solutions, supported by management’s leadership and oversight.

The Information Security Policy is reviewed at least annually and updated as necessary to reflect changes in the organizational context, risk landscape, regulatory requirements, and technological environment.

This policy and any associated information security documents are made available to interested parties as needed to ensure awareness and compliance.

Belgrade, 02.06.2025.
Director
Saša Atanasković

AI CRM & Engagement Platform

A modular, AI-powered platform designed to improve customer engagement, retention and long-term value across different industries.

Developed as part of long-term projects in gaming and enterprise environments

Our solution combines advanced data analytics, customer segmentation, communication tools and machine learning to enable real-time personalization and smarter decision-making.

crm_campaigns

Key capabilities

  • Customer segmentation and profiling
  • Real-time behavior tracking
  • Campaign management (SMS, email, push)
  • Personalization and recommendation engine
  • Predictive analytics (churn, high-value users)
  • Integration with external systems and platforms

 

Use Case 1: iGaming CRM

A specialized CRM solution designed for the gaming and betting industry.

  • Player lifecycle management
  • Bonus and promotion optimization
  • Loyalty and VIP programs
  • Responsible gaming tools
  • Real-time engagement and retention

Designed to maximize player lifetime value and reduce churn.

 

Use Case 2: Engagement Intelligence Platform

A flexible platform applicable across industries, including public sector, finance and telecom.

  • Citizen / customer engagement
  • Communication orchestration
  • Data-driven decision making
  • Behavioral analytics
  • Campaign automation

Suitable for large-scale engagement initiatives such as national programs or enterprise systems